Terms & Conditions

Zenska is an online marketplace and wellness-booking platform. We provide the technology that connects buyers with independent, verified sellers and wellness partners. Unless a listing expressly states "Sold by Zenska", the seller — not Zenska — is the contracting party responsible for the product, its description, and its fulfilment.

By accessing or using zenska.ph or the Zenska app, you agree to these Terms, our Privacy Policy, and our Returns & Refund Policy. Under the Electronic Commerce Act of 2000 (Republic Act No. 8792), your electronic acceptance and the electronic records of your transactions are legally valid and enforceable. If you do not agree, please do not use the platform.

By creating an account and using Zenska, you represent and warrant that you:

• Are at least 18 years old and have the legal capacity to enter into contracts
• Provide accurate, current, and complete information
• Will use the platform only for lawful purposes

Minors may use the platform only under the supervision of a parent or legal guardian. Certain age-restricted wellness treatments apply their own minimum-age checks at the time of booking, based on the date of birth on file.

You are responsible for:

• Keeping your login credentials confidential
• All activity that occurs under your account
• Notifying us promptly of any unauthorized access at support@zenska.ph

We may suspend or terminate accounts that violate these Terms, applicable law, or the rights of others, following fair and reasonable process where practicable.

• Only authorized, verified sellers may list on Zenska
• Counterfeit goods, unauthorized parallel imports, and unapproved or unsafe products are strictly prohibited
• Applicable products must carry valid FDA Philippines registration or notification where required by law
• Zenska may request supporting documents at any time and remove non-compliant listings

• Prices are set by sellers and displayed in Philippine Peso (₱), inclusive of VAT where applicable
• An order is confirmed upon successful online payment, or upon confirmation for Cash on Delivery (COD)
• Payments are processed by licensed third-party payment providers; Zenska does not store full card details
• We may cancel orders affected by pricing errors, suspected fraud, or stock unavailability, with a full refund of any amount paid

• Sellers are responsible for accurate fulfilment; delivery is handled by our logistics partners
• Delivery timelines shown at checkout are good-faith estimates, not guarantees
• Risk of loss passes on delivery to the address you provide; keep your contact details accurate
• Report non-delivery or courier issues promptly so we can assist with resolution

Your statutory rights under the Consumer Act of the Philippines (Republic Act No. 7394) always apply and are never waived by these Terms.

Wellness treatments and packages are provided by independent partner centers. When you book, you enter an agreement with that center for the service performed.

• Treatment suitability, contraindications, and after-care are determined by the partner's qualified staff
• Payment may be settled directly at the center (pay-at-visit) or online in advance, depending on the offer; prepaid packages are redeemed session by session
• Cancellation, rescheduling, and no-show terms are set by the center and shown at the time of booking
• Zenska facilitates discovery, booking, and — where applicable — online payment, but does not perform clinical services

You may post reviews and content, provided it is truthful and lawful. You must not post:

• False, misleading, or manipulative reviews
• Content that infringes intellectual-property or privacy rights
• Unlawful, defamatory, obscene, or spam content

You grant Zenska a non-exclusive licence to display content you submit in connection with the service. We may moderate or remove content that violates these Terms.

When using Zenska, you must not:

• Commit fraud, misrepresentation, or payment abuse
• Circumvent platform fees or transact off-platform to evade buyer protection
• Upload false documents or impersonate another person or business
• Infringe intellectual-property rights or breach the Cybercrime Prevention Act (RA 10175)
• Introduce malware, scrape data, or disrupt the platform's operation

The Zenska name, logo, design, and platform software are owned by Zenska or its licensors and are protected under the Intellectual Property Code of the Philippines (Republic Act No. 8293). Product images and brand marks belong to their respective owners. You may not copy, modify, or exploit our intellectual property without written permission.

To the maximum extent permitted by Philippine law, and without limiting your statutory consumer rights:

• Zenska is not liable for indirect, incidental, or consequential damages arising from platform use
• We do not guarantee uninterrupted or error-free availability of the platform
• For seller-fulfilled orders, the seller remains primarily responsible for the product and its warranties

Nothing in these Terms excludes liability that cannot be excluded under Philippine law.

You agree to indemnify and hold Zenska harmless from claims, losses, and expenses arising from your breach of these Terms, your violation of any law, or your infringement of third-party rights.

Step 1 — Talk to us first

Most issues are resolved quickly. Contact support@zenska.ph and we will mediate between you and the seller in good faith.

Step 2 — Regulatory and legal remedies

If a matter remains unresolved, you may pursue remedies with the Department of Trade and Industry (DTI) for consumer complaints, or before the proper Philippine courts. These Terms do not limit any remedy available to you under law.

We may suspend or terminate access to the platform for violations of these Terms, suspected fraud, or to comply with legal obligations. You may close your account at any time; certain records may be retained as required by law (see our Privacy Policy).

These Terms are governed by the laws of the Republic of the Philippines. Subject to the consumer and regulatory remedies above, the courts of the Philippines have jurisdiction over any dispute arising from these Terms.

• General support: support@zenska.ph
• Website: https://zenska.ph
• Consumer regulator: Department of Trade and Industry — dti.gov.ph